Refund policy

STONE HOLLOW FARMSTEAD RETURN AND REFUND POLICY

Effective Date: June 17, 2026

By placing an order with Stone Hollow Farmstead, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

 

RETURN POLICY FOR NON-DAHLIA PRODUCTS

We take great care in packing and shipping your order and want you to be happy with your purchase.

If any non-dahlia, non-perishable item arrives damaged, you must notify us within 48 hours of delivery by emailing orders@stonehollowfarmstead.com.

Your email must include:

●    Photos of the damaged item

●    Photos of the inner packaging

●    Photos of the outer packaging

Requests submitted without photo documentation may not qualify for replacement, refund, or store credit.

If your claim is approved, we will provide instructions regarding replacement, refund, store credit, or return of the item.

Any approved return must be initiated within 15 days of delivery.

All sales of the following are final:

●    Perfume

●    Fresh flowers

●    Flower subscriptions

●    CSA programs

●    Flower Share programs

●    Custom floral orders

●    Seasonal event products

This policy applies only to non-dahlia products.

For dahlia tubers, rooted cuttings, and related products, please review the Dahlia Terms & Conditions below.

 

DAHLIA TUBER & ROOTED CUTTING TERMS & CONDITIONS

1. Customer Contact Information

A valid mobile phone number is required for all dahlia tuber and rooted cutting orders.

By placing an order, you authorize Stone Hollow Farmstead to contact you by text message, phone call, or email regarding:

●    Shipping updates

●    Inventory shortages

●    Crop failures

●    Substitution requests

●    Delivery concerns

●    Order-related communication

Orders submitted without a valid mobile phone number may be delayed or canceled at our discretion.

 

2. Order Cancellations & Modifications

All sales are final.

Due to inventory reservation, production planning, software limitations, and shipping schedules:

●    Orders cannot be canceled after they are placed.

●    Orders cannot be modified after they are placed.

●    Multiple orders cannot be combined after purchase.

●    Separate shipping charges cannot be refunded.

Please review your cart carefully before completing your purchase.

 

3. Crop Failure, Inventory Shortages & Availability

Dahlias are agricultural products and are subject to crop failure, storage loss, weather events, disease pressure, and production challenges.

Occasionally a variety may become unavailable after purchase.

If this occurs, Stone Hollow Farmstead may:

●    Offer a comparable substitute with customer approval

●    Offer a rooted cutting if available

●    Offer store credit

●    Offer a future-season carryover

●    Issue a refund

We do not make substitutions without customer approval.

 

4. Shipping & Delivery

We package all tubers and rooted cuttings carefully to help ensure safe arrival.

Minor cosmetic issues resulting from shipping, including slight yellowing, minor bruising, or temporary wilting, are considered normal and generally resolve with proper care.

Customers must inspect their order immediately upon arrival.

Any shipping concern must be reported within 24 hours of delivery.

Claims submitted after 24 hours may not be eligible for review.

Documentation must include:

●    Photos of all affected products

●    Photos of the interior packaging

●    Photos of the exterior packaging

Failure to provide photos may result in denial of the claim.

 

5. Rooted Cutting Shipping Requirements

Rooted cuttings are shipped exclusively via FedEx 2-Day Air.

We cannot ship rooted cuttings to PO Boxes.

Customers ordering rooted cuttings must provide a physical street address that is serviceable by FedEx.

If a PO Box is provided:

●    Shipment may be delayed

●    We may contact you for an alternate address

●    Orders may be canceled if a valid physical address is not provided

Shipping charges are non-refundable.

Current shipping options for cuttings are:

●    FedEx 2-Day Air

●    FedEx Next Day Air (when available)

Shipping rates are subject to change without notice.

 

6. Carrier Responsibility

Once a package has been accepted by the carrier, delivery timing and package handling are outside of our control.

Stone Hollow Farmstead is not responsible for:

●    Carrier delays

●    Weather-related delays

●    Lost packages

●    Delivery errors by the carrier

●    Theft after delivery

Customers should contact the carrier directly regarding transit-related issues.

 

7. Plant Failure & Performance

Plants are living products and their success depends upon growing conditions, weather, pests, soil quality, cultural practices, and ongoing care.

If a rooted cutting fails within 3 days of arrival, customers must contact us with photographs.

Any replacement, store credit, or refund will be considered at our discretion.

After 3 days, plants are considered established in the customer’s care.

We do not provide refunds or replacements for:

●    Plant loss reported after 3 days

●    Poor tuber production

●    Weather-related damage

●    Pest damage

●    Improper care

●    Soil-related issues

●    Winter storage losses

●    Failure to follow provided care instructions

 

8. Virus & Disease Disclaimer

Dahlias may carry viruses and other diseases that are common within cultivated dahlia collections worldwide.

Although we maintain sanitation practices and monitor our stock carefully, Stone Hollow Farmstead does not guarantee virus-free plants.

Virus concerns must:

●    Be reported within 3 days of delivery

●    Include clear photographs

●    Be supported by professional laboratory testing if requested

At-home testing kits are not considered definitive diagnostic evidence.

Testing must be initiated within the 3-day reporting period.

After 3 days, virus-related concerns will not be eligible for review.

 

9. Variety Identification

Stone Hollow Farmstead makes every reasonable effort to maintain accurate variety identification throughout propagation, storage, labeling, and fulfillment.

However, dahlias are agricultural products and occasional mix-ups may occur despite our best efforts.

Customers who believe they have received an incorrectly identified variety must:

●    Grow the plant to bloom

●    Provide clear photographs of the blooms

●    Contact Stone Hollow Farmstead during the same growing season

Our liability for any confirmed labeling error is limited to the original purchase price of the affected tuber or rooted cutting.

Stone Hollow Farmstead is not responsible for consequential damages, lost sales, breeding outcomes, exhibition results, or other losses related to variety identification.

Claims made after the conclusion of the growing season following purchase may not be eligible for review.

 

10. Approved Carryovers & Credits

Occasionally Stone Hollow Farmstead may offer a carryover, store credit, or future-season credit as a customer service accommodation.

Unless otherwise stated:

●    Carryovers have no cash value.

●    Carryovers are not refundable.

●    Carryovers may only be used by the original purchaser.

●    Carryovers may not be transferred without written approval.

Stone Hollow Farmstead reserves the right to establish expiration dates or usage limitations for promotional credits.

 

11. Payment

Full payment is required at the time of purchase.

We accept approved payment methods available at checkout.

Orders are not reserved until payment has been successfully processed.

 

12. Limitation of Liability

Stone Hollow Farmstead’s maximum liability is limited to the purchase price of the affected product.

We are not responsible for:

●    Labor costs

●    Lost profits

●    Consequential damages

●    Business losses

●    Lost revenue

●    Emotional distress claims

●    Crop losses beyond the original purchase price

 

13. Customer Conduct

Stone Hollow Farmstead is committed to treating customers with fairness, honesty, and respect.

We encourage customers to contact us directly regarding concerns so that we have an opportunity to review and resolve issues before posting public complaints.

We reserve the right to refuse future sales or service to any individual whose conduct toward our staff, customers, or business is abusive, threatening, defamatory, fraudulent, or otherwise disruptive.

Customers who publicly disparage Stone Hollow Farmstead without first making a reasonable effort to contact us regarding the issue may be denied future purchases at our discretion.

 

14. Changes to Terms

Stone Hollow Farmstead reserves the right to update these Terms & Conditions at any time.

Changes become effective immediately upon posting to our website.

 

15. Contact Information & Dispute Resolution

Questions regarding orders should be directed to:

orders@stonehollowfarmstead.com

Customers must contact us regarding order concerns within the reporting windows outlined above.

We strive to respond to customer inquiries within two business days whenever possible.

These Terms & Conditions are governed by the laws of the State of Alabama.

Any legal action or dispute shall be brought exclusively in Shelby County, Alabama.

 

16. Returns & Restocking Fee

In the rare event that a return is approved outside of our standard policies, Stone Hollow Farmstead may assess a restocking fee of up to 15%.

Original shipping charges are non-refundable.

Any approved return must be received in original condition unless otherwise authorized by Stone Hollow Farmstead.